GCC Call and Contact Center Conference welcomes government and industry decision makers in charge of help desks, call centers, contact centers and other touch points for internal and external customers. The conference will assemble key stake holders from call, contact centre and related organizations in an atmosphere of learning, networking, brainstorming new ideas and practices.

Working with global organizations and experts, Mondial will deliver a conference program that wil address business, technology and operational challenges faced by regional call and contact centers. The program will make sure that service professionals from all levels and spheres of activity have something to take home from the event while the special focus is provided to discuss case studies which will be handy for delegates who are currently in-charge or in the process of setting up international and local service and support centers.

This program will have an exciting mix of facilitated networking, case studies from award winning customer support organizations and invited professionals sharing their expert perspectives on key practices and trends. From fine tuning an existing contact center or help desk to advancing a customer care strategy, you'll find the tools and perspectives needed to do right in here.

Join us for the only event of its kind designed specifically for GCC Call and Contact Centre professionals and their challenges.